If approached by the media regarding an aircraft incident, whom should you refer them to?

Referring media inquiries to Corporate Communications is the correct choice because this department is specifically trained to handle public relations and manage communication in the event of an incident. They are equipped with the necessary skills to provide accurate and timely information while ensuring that the company’s messaging aligns with its policies and legal requirements. Corporate Communications plays a vital role in protecting the company’s reputation and ensuring that all responses to media inquiries are consistent and appropriate.

The other options, while related to airport operations and security, do not have the expertise to engage with the media in a manner that would effectively address an incident. The Airport Director oversees airport operations but may not have the specific training in media relations that Corporate Communications possesses. Airport Security is focused on safety and security protocols rather than public communication. Flight Operations involve the technical aspects of flying and managing the aircraft but do not typically handle media relations, which are best left to the communications specialists.