What is the first step for dealing with missing or damaged cargo?

The first step for dealing with missing or damaged cargo is to document the issue. This is essential because proper documentation serves as a formal record of the problem and includes important details such as the nature of the damage or the specifics regarding the missing cargo. This information is crucial for further investigation, filing claims, and evaluating liability.

Accurate documentation ensures that all relevant facts are recorded, which can facilitate communication with other departments, stakeholders, or insurance companies involved in resolving the situation. This step also adheres to operational protocols and can greatly influence the efficiency and effectiveness of the resolution process.

In essence, thorough documentation provides a foundation for addressing the issue appropriately, making it the logical first step in this scenario.